• Log in to your account using the app or web version. 

• Select “Schedule Appointment.” 

• Choose the CHaRM location where you would like to drop off materials. 

• Select your preferred appointment date and time. 

• Confirm your appointment. 

• See upcoming appointment(s) under “Appointment Check-In” on the homepage. 

• Appointment confirmations are no longer sent by email. 

• You can view your upcoming appointments under “Appointment Check-In” on the homepage. 

• Your appointment QR code will become available on the date of your appointment. 

• Upon arrival, have your QR code ready for scanning at check-in. 

• If you are unable to access your QR code, simply provide the email address associated with your account to the staff member at check-in.  

No. The app and web version use the same system. Once you create an account, you can use the same login credentials on both platforms. 

Appointment confirmation emails are no longer sent. Instead, your appointment details and QR code can be accessed through the “Appointment Check-In” section of the app or web version.  

No. You can access your account and QR code through either the app or the web version. However, many users find the app more convenient for quickly accessing their appointment information when they arrive. 

Make sure you are using the most recent version of the app. If automatic updates are not enabled on your device, visit the App Store or Google Play Store to check for updates. If you are still experiencing issues, please reach out to questions@livethrive.org  

Yes. To receive notifications about upcoming appointments, make sure notifications are enabled for the CHaRM App in your device settings. 

Not yet, but it is a feature we are working to develop.  

If you are having any appointment booking issues, please reach out to questions@livethrive.org